Appointment Policies for Hair Xtacy

1. You are asked to wait in your car and call (905) 332-3415 for the Ironstone location and (905) 631-1977 for the Downtown location to inform your stylist you've arrived. Your stylist will greet you outside of the salon. Your temperature will be taken and a COVID-19 screening questionnaire will be conducted.
2. We ask that you come to your appointment alone (i.e., without children, spouses, friends, and so on).
3. For those of you that require assistance for medical reasons. All those accompanying the client will be required to wear a mask and complete the COVID-19 screening questionnaire. Seating for accompanying parties is VERY limited.
4. Outside food or drinks must be finished or disposed of before entering the salon. Coffee, water, and other refreshments are no longer available to clients during your appointment. This is regrettable but necessary at this time.
   

1. All clients and staff are required to wear a mask at all times while inside the salon.
2. Coffee, water, and other refreshments are no longer available to clients during your appointment. This is regrettable but necessary at this time.
3. All employees will have had their temperature taken before entering the salon.

1. When calling to book an appointment, an assistant will record your name and phone number. The information will be passed onto your stylist, who will then contact you to book and confirm your appointment.

1. In the time the salon has been closed, we have had the opportunity to review operations and procedures with a view to the benefit of our esteemed clientele. The nature of the services we provide and the additional time we will now be spending with each client offers the opportunity for service at a higher level. Our prices upon re-opening will rise slightly reflecting our commitment to better service and adaptation to our "new normal".
2. Hair Xtacy is committed to continuing to provide the products you expect, as well as new and innovative options as they are introduced. Supplies and availability may vary between the Ironstone and Downtown locations. Online shopping is also available for your convenience.
   
3. For the time being, due to Covid 19 circumstances, we will not be accepting cash.

We thank you for your patience and co-operation.

As we work to ensure the safety of all our clients and staff,

we look forward to seeing you in our chair!

With great thanks,

The Hair Xtacy Team